1. About picture that you provide
a. When you provide picture to us to make a design, please make sure the resolution of the picture must higher than 300DPI, the better your picture be, the better design you will get from us.
b. If you provide us logo style to make a design, please make sure to send us logo vector file in format of AI. CDR. EPS. PSD. etc. Furthermore, please clarify the logo color PMS No. So that we can make the right design with the right specification.
c. If you want to make a real product shape USB Drive, you have to send us the high resolution photo taken from different angle of view so that we can finalize and make design for you.
2. About Quotation
When you send us email about inquiry, we need to know below conditions:
a. The quantity of the product that you would like to order, we don't set Minimum Order Quantity, you can even make 100pcs order as you like. But you need to know, the more quantity that you ordered, the better price you will get.
b. The capacity of the memory size that you want to make. Normally for gift purpose orders, 1/2/4GB capacity is the most popular choice. For staff use or high end customer use purpose order, 4GB/8GB is the popular choice.
c. The package style that you want to choose. For big quantity orders, customer normally chooses bulk package which is simple small white box. This is the best way to save the shipping cost. We also have many gift box options for customer to choose.
d. The target delivery time. When we got your inquiry, the important thing is that we need to know your project schedule. After confirm the order, we spend 3dasys to make tooling and sample, after get your approval of the sample. For 100~1000pcs order, we spend 7days for mass production. For 1000~3000pcs order, we spend 12days for mass production. For 3000~5000pcs order, we spend 15days for mass production.
e. If you have any special request, please write in the inquiry email to us.
3. About Payment Term
b. For normal order, we only accept T.T. in advance payment term. When you confirm the design and release your Purchase Order to us, please arrange 30% deposit to our company bank. After receive the payment bank slip, we will start making sample. Before shipping, please arrange 70% balance payment and when we receive the payment, we will arrange delivery immediately and send you tracking No.
b. For small sample order or small amount payment, we also accept Paypal or Western Union payment way. Let's talk about the details case by case.
1. Data-Preload
We can preload your chosen file into your USB Drive, such as your company presentation files, your company e-catalog, or introduction video etc. When your customer use it, they will see the file at the first moment. We can set the file as deletable or undeletable according to your request.
2. Data Auto-Run
If you want to install a file (it could be a video, powerpoint file, screensaver software etc.) and make it with auto-run function, fine, we will do that for you. For example, a company makes 1000pcs USB Drive and they are going to send to their client. We preload their screensaver file into USB Drive and make it with auto-run function, when user insert it into their PC, the screensaver file will open automatically on the desktop, if user want to install it. OK. If they don't want it, they click cancel.
3. Password Protection
Sometimes, USB Drive needs a safe space to install some personal file or important company file. We can set up a space let's say 100MB capacity from full capacity and make it have a password function, if you want visit this space, you need to enter password. Please discuss with us if you have this request.
4. Pop-Up Logo
We can make a function that when you insert the USB Drive into PC, it will pop-up your logo picture or a certain slogan text on the corner of the computer.
5. Accessory
To make your order with full promotional function, we also provide you accessories to choose. You can choose a lanyard for your USB Drive to make it more safer to take, we can also print logo on the lanyard. You can choose a cap holder for your customized USB Drive to avoid USB cap missing. You can choose key ring for your USB Drive to make it easier to take with keys. You can also choose to make your customized user manual to the USB Drive to let your product looks professional.
6. Package
We got a lot of different package option for customer. A nice gift box will make your gift USB Drive more outstanding. We can make logo on the gift box. We can even customize your gift box if your order quantity is more than 1000pcs.
7. Shipping
After goods finish production and receive customer's balance payment. We will arrange shipping accordingly. Since most of our orders price term was Ex-works term, we will pack your goods into export carton and put on shipping marks. You can arrange freight cost to us so that we can arrange shipment by our forwarder, you can also arrange your forwarder to pick up goods at our factory. If you have courier account No. of Fedex/UPS/DHL etc. We will call them and arrange shipment for you accordingly. But you have to take care of the customs declaration. After goods send to shipping company, we will send you AWB copy and Tracking No. Our sales support team will help you tracking your goods shipping status everyday until the goods reach you.
8. RMA policy
We have high standard quality control system to make sure all our orders will took 100% inspection before packing. We use A grade flash for most of our product unless customer request us to use OEM flash under cost consideration. If you find defective product when you receive the goods, please keep them and find right chance to delivery back to us. We will replace new product to you. RMA period for A grade flash USB Drive is 2 year.